Best Buy may have fallen on hard times but a decade ago the big box retailer was one of the first “bricks and clicks” to embrace the use of personas in all aspects of marketing and e-commerce. Best Buy was renowned for its four personas–Buzz, Jill, Barry and Ray. Buzz was the single, male nerd [...]
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Are Personas Useful in Social Media Strategy Anymore?

Popularity Is Not A Proxy For Influence (See: Martha Stewart)
Michael Wu holds the exalted title of Principal Scientist of Analytics at Lithium, the SaaS provider of Social CRM services. Last week he wrote a thoughtful piece about social influence that made the point that social influence scores are inherently false measures because they can be gamed—much more so than search engine results, for example. There is a [...]
Five Questions Klout Can’t Answer
Five questions Klout CEO Joe Fernandez can’t–or won’t answer
Klout: 2.5 Million Profiles Deleted? Maybe 10,000? Who Knows?
Dutch blogger Martijn Linnsen has reviewed 18,000 Klout profiles captured prior to November 1 and found approximately 2.5% were no longer active as of December 1. This could mean hundreds of thousands of Klout profiles have been deleted by users since the “delete your profile” option was finally offered by Klout on November 1. I [...]
Welcome
I'm Rohn Jay Miller, a strategic consultant and designer who works with clients to engage their customers on the Social Internet.
For the past twenty years I’ve built digital products, services and content for marketing, e-commerce, and social media. I write and speak on management, digital strategy, online influence, design thinking and social networks. And I blog for Social Media Today. I can be reached at rohnjay@rohnjaymiller.com.
AMA & Aquent Webinar: The Fabulous Collision of Search and Social
Social networks and search engines are the two primary ways we seek and browse online for information and personal connections. Google and other search engines have seen huge amounts of traffic growing from social networks and are working frantically to take advantage of this transformation.
These two massive worlds of social networks and search are colliding, and this will change the Internet forever. Click here to watch this Webinar sponsored by the American Marketing Association and Aquent.
Video Worth Watching
Tim Malbon, founding partner at Made by Many in the UK, spoke at an IPA event about Agile and the philosophy of Made by Many. Video courtesy the IPA, originally uploaded by them on Vimeo.
Hans Rosling illuminates the challenges of world poverty with startling infographics:
Douglas Rushkoff of NYU explains why the Internet will destroy our economy--and why that's a good thing:
Nancy Duarte explains how great presentations are built, from Steve jobs introducing the iPhone to Martin Luter King's "I Have A Dream" speech. Brilliant analysis
Rohn Jay Miller’s Tweets
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