Tag Archives | customer experience

IBM Makes A Big Move On A Blue Ocean Opportunity

IBM announced this week the launching of the IBM Customer Experience Lab in Yorkville, NY. The Lab will bring together 100 researchers and consultants into what sounds like a center of excellence to help clients with “front office integration” around three general ideas: Customer insights Customer engagement Employee engagement The first–customer insights–isn’t new ground for […]

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All The Yahoos Trying to Be Flipboard

Word comes that Yahoo is in the midst of developing a new “content platform” ironically code named Deadeye, which would amalgamate social and public content for the consumer from a range of explicit and implicit choices, and present all of this in some kind of UI that allows for browsing, alerts and curation. In other […]

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