Tag Archives | Social networks

IBM Makes A Big Move On A Blue Ocean Opportunity

IBM announced this week the launching of the IBM Customer Experience Lab in Yorkville, NY. The Lab will bring together 100 researchers and consultants into what sounds like a center of excellence to help clients with “front office integration” around three general ideas: Customer insights Customer engagement Employee engagement The first–customer insights–isn’t new ground for […]

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Black Wednesday Boycott Turns Back SOPA Support

Yesterday was yet another milestone in the development of social networks as a political force. After an enormous online backlash against the Stop Online Piracy Act (SOPA) elected officials in Washington DC scrambled to abandon their support for SOPA, which had been heavily supported by the entertainment industry and old media companies like News Corp. […]

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